Frequently Asked Questions
Everything you need to know about JK beauty and your orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking number so you can follow your package's journey to your doorstep.
Are JK products cruelty-free and vegan?
Absolutely. At JK, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly labeled on each product page.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied with a product, you can return it within 30 days of purchase, even if it has been lightly used. Please contact our support team to initiate a return.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I find the right shade for my skin tone?
You can use our virtual shade finder tool on the product pages or send a photo of yourself in natural lighting to our beauty experts at [email protected] for a personalized recommendation.